Privacy Policy

Last updated: May 11, 2026

Hobble is a platform that helps customers connect with independent local service providers. This Privacy Policy explains what information we collect, how we use it, and when we share it.

Information We Collect

Account information such as name, email address, phone number, profile details, role, and login information.
Booking and marketplace activity such as jobs, quotes, messages, availability, support requests, disputes, reports, reviews, and completion details.
Location-related information you provide, including service areas, addresses, job locations, and approximate location information used to match customers and providers.
Payment-related information processed through third-party payment providers such as Stripe.
Provider verification and compliance information, including identity, business, tax, payout, and account-review details where required.
Photos, attachments, profile images, job images, completion proof, and other content users upload to the platform.
Technical data such as device information, app version, IP address, log data, security events, and app or website interactions.

How We Use Information

To operate Hobble and provide accounts, bookings, quotes, messaging, payments, payouts, support, disputes, and provider tools.
To match customers with providers based on service type, location, availability, and job details.
To verify users, prevent fraud, enforce platform rules, investigate abuse, and maintain trust and safety.
To process transactions, payment holds, payouts, refunds, chargebacks, and dispute-related decisions.
To communicate with users about bookings, quotes, account activity, support issues, security notices, and policy updates.
To improve the app, website, reliability, performance, security, and user experience.
To comply with legal, tax, regulatory, accounting, payment, and security obligations.

How Information Is Shared

Between customers and providers as needed to request, quote, book, complete, and support jobs.
With service providers that help operate Hobble, including hosting, storage, security, analytics, customer support, communications, and payment processing providers.
With Stripe or other payment providers for payment processing, payment holds, payouts, onboarding, identity verification, compliance checks, refunds, and disputes.
With legal authorities, regulators, payment networks, or other parties where required by law or necessary to protect users, Hobble, rights, safety, security, or platform integrity.
In connection with a merger, acquisition, financing, corporate restructuring, or sale of assets.

Messages and Notifications

Hobble may process messages and booking-related activity to deliver app functionality, support users, prevent abuse, and send relevant notifications. Notification previews should not expose private message content where avoidable.

Provider Public Profiles

Providers may have public profile pages hosted by Hobble. Public profile content may include business name, display name, service categories, general service area, profile text, ratings, and other information intended for public display. Providers should not submit private information in public profile fields.

Payments

Hobble does not store full payment card numbers. Payment information is handled by third-party payment providers such as Stripe. Provider payout and onboarding information may also be handled by those providers.

Data Retention

We retain information for as long as reasonably necessary to operate the platform, comply with legal obligations, process payments and payouts, resolve disputes, prevent fraud, investigate reports, enforce agreements, maintain tax and accounting records, support legal claims, and protect Hobble and its users.

Disputes, Safety Reports, and Incident Records

If a booking, message, payment, provider, customer, property issue, injury report, damage report, safety concern, fraud concern, refund request, payout issue, or dispute is submitted to Hobble, we may collect and retain related information. This may include account details, job details, messages, photos, timestamps, payment records, location-related information, support communications, report details, and internal review notes.

Deletion Requests and Retention Exceptions

If you request deletion of your account or personal information, Hobble may still retain certain records where reasonably necessary or permitted by law, including payment records, payout records, invoices, tax records, accounting records, fraud-prevention records, security logs, dispute records, safety reports, legal compliance records, and records needed to protect Hobble, users, or the platform.

Security

Hobble takes security seriously and uses administrative, technical, and organizational safeguards designed to protect personal information, account information, booking records, messages, location-related data, provider information, support records, and payment-related records from unauthorized access, misuse, loss, alteration, or disclosure.

These safeguards may include access controls, account authentication, secure hosting providers, encrypted connections, limited access to operational systems, payment processing through third-party payment providers, monitoring, logging, backups, and internal procedures for reviewing security, fraud, support, and dispute issues.

Payment card information is processed by third-party payment providers such as Stripe. Hobble does not store full payment card numbers on its own systems.

No app, website, database, payment system, message system, storage provider, or internet transmission can be guaranteed to be completely secure. Users are responsible for keeping their login credentials private, using secure devices and networks, and contacting Hobble if they believe their account or information may have been accessed without permission.

Your Choices

You may update certain account information through the app or by contacting us.
You may request account deletion or access to your data, subject to legal, fraud-prevention, payment, tax, dispute, and operational retention requirements.
You may adjust certain notification or communication preferences where available.

Account and Data Deletion

You may request deletion of your Hobble account and personal data by emailing support@hobble.app or visiting the Data Deletion Request page. Some records may be retained where required for legal, payment, tax, fraud-prevention, safety, dispute, or platform integrity reasons.

Children

Hobble is not intended for children under 13. Users must be old enough to use the platform under applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Contact

If you have privacy questions, contact Hobble at support@hobble.app.